Need a Managed Services Agreement?

The Managed Services revolution is sweeping through the IT industry and creating a profound change in the way that IT companies do business. If you talk to most IT companies, they'll say that they do managed services, but they often mean different things. So what do we mean when we say Computer Care Australia does managed services the right way?

We charge a fixed price per device per month for support with no hidden fees or extra charges.

You buy a guaranteed level of service from us, where we respond and fix issues within an agreed time frame, not a number of hours or visits per month.

We are dedicated to supporting small and medium businesses.

We use the best technology for the job, and don't cut corners in our quality of service.

Our comprehensive range of services are designed to keep your systems and staff productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.

Complete Care Service Program

The ultimate protection to keep critical workstations and users operational.

Security Patch Management
System Log Monitoring
Virus Protection Management
Daily System Audits
End User Support Portal
Management Reports
Application Deployment
Application Addition and Change Notification
Hardware Change Notification
Security Log Monitoring
Application Log Monitoring
Spy ware Removal and Management
Bandwidth Usage Tracking
Asset Management
Report Generation
Remote Management
Remote support
Desktop Policy Enforcement
Backup and Disaster Recovery Planning
Unlimited Phone/remote Support
Dedicated Support Line
IT Project Management
Comprehensive Documentation
Purchasing Advice
Free onsite visits for Critical issues
Priority response