Computer West
 

Computer systems have become an integral component to running a successful business, with organisations relying on these technological tools to function effectively. Therefore, maintaining an operational IT infrastructure is paramount to avoiding the disruption of business and potential loss of clients, profit and reputation.

 

We recognise and appreciate the necessity to maintain a reliable, secure and efficient IT system and aim to assist local and national organisations with the use of ongoing support contracts.

 

Benefits of Ongoing Maintenance

The following are just some of the benefits of entering into an maintenance contract:

  • Unlimited phone, email, remote and on-site support within business hours.
  • Remote hardware and software monitoring and maintenance.
  • Permanent high priority status.
  • Regular scheduled onsite maintenance.
  • Provision of loan hardware in the event of any failure.
  • Reports on system utilisation, virus events, and other business intelligence.

Choose your Agreement

The Managed Services Agreement

Computer West provides Information & Communications Technology (ICT) systems and support services to new and existing businesses, from small organisations to large corporations, in the form of Managed Services. This is a partnership where our team act as your in-house IT support, and we tailor our services to the needs and requirements of your business.

 

The Managed Support Agreement (MSA) that is entered into, covers all labour carried out during chosen business hours for service and support, and includes regular onsite and remote monitoring of systems performance, backup success, server uptime and utilisation, workstation health, antivirus software status and much more.

 

Managed services are carried out between office hours; 08:30am to 05:00pm Australian Western Standard Time (AWST), Monday to Friday, excluding public holidays; these are our standard support hours. The options exists to extend the hours of support beyond the standard.

The Prepaid Services Agreement

A prepaid agreement is a flexible and affordable option that acts as a pay as you go support service. A block of units is purchased in advance then individual units are utilised as and when required; a dollar figure for labour is replaced with part of, all of, or more than one, unit. The program allows for services to be carried out on any number of devices that fall under our expertise, and, we’ll even assist with third party problems if requested and feasible.

 

The units are discounted from our standard business rates to offer better value for money and units can be used on a range of support services including the resolution of faults, the installation of new equipment, as well as the upgrading of existing systems.

Our managed and prepaid clients are afforded a priority status over other general business clients and, if support is required, the job associated with your business will be escalated to the front of the queue, taking into consideration its severity. Therefore, if your hardware fails completely and the business cannot operate, we’ll send a qualified technician to site as soon as possible to resolve your issue. We understand the frustrations involved when systems fail and will act quickly to restore functionality.
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